Do you wish to convince your employees, customers or partners of the power of collective intelligence? An interactive talk by Dr. Emile Servan-Schreiber, cognitive scientist and prediction-markets expert, delivers the secrets of collective intelligence.
One of our customers—a French media group—called on Hypermind Consulting to help defuse a potentially problematic situation. Management at the company wanted to reorganize schedules at call centers to better respond to customer demands. The quality of life of some employees could be quite negatively impacted. Union representatives blocked the change, and things seemed to be at a standstill. We helped the company set up a consultation of the several hundred employees involved, not just on schedules but also on a variety of other hot topics. Under the guise of anonymity, everyone could propose ideas, everyone could discuss them, and everyone could bet on each idea’s chances of being accepted by the managers. It was not a question of voting for one’s own preferences or claims, but instead of betting on what would be acceptable to all. The blocking points quickly dissolved in the face of supercollective creativity. A successful negotiation could finally begin.